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Service philosophy
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Service philosophy:

Dedicated to serving users


Service target:

≥95%; 用户满意程度 ≥95%; 用户抱怨率< 3%. Timeliness of service is ≥95%; user satisfaction is ≥95%; user complaint rate is < 3%.

≥99%; 用户满意程度 ≥95%; 设备故障率< 1%. Commissioning goals: Commissioning success rate is ≥99%; customer satisfaction is ≥95%; equipment failure rate is < 1%.


Pledge:

、本公司售后服务部拥有 400 服务电话、服务专用电子邮箱、全国范围售后服务网点和驻外服务人员, 24 小时进行业务受理。 1. The company's after-sales service department has 400 service telephones, service-specific e-mail addresses, nationwide after-sales service outlets and service personnel stationed abroad, and accepts business 24 hours.

、任何时候接到客户的故障报告, 1 小时内做出响应,并在最短时间内派技术人员赶赴现场 修复 ,确保供水系统以 最快时间恢复 正常运行, 24 小时内处理完毕。 2. Receive a customer's failure report at any time, respond within 1 hour, and send a technician to the scene for repair in the shortest time to ensure that the water supply system resumes normal operation in the fastest time , and is processed within 24 hours.  

、接到报故障电话详细询问故障状态,分析故障可能原因,指导用户实施现场紧急处理办法,想尽一切办法防止用户停水。 3. Upon receiving a fault call, ask about the fault status in detail, analyze the possible causes of the fault, guide users to implement on-site emergency treatment methods, and do everything possible to prevent users from stopping the water. If the user cannot avoid stopping the water, the after-sales personnel should rush to the scene in the shortest time, shortest distance and fastest way.